General Terms and Conditions

General Terms and Conditions of the online store have been compiled in accordance with the Consumer Protection Act (CPA) and based on the recommendations of the Chamber of Commerce and international codes for online and electronic business.
General Terms and Conditions govern the operation of the online store managed by Monterosso Ltd., Poljska pot 4, 1000 Ljubljana (hereinafter: the service provider), the rights and obligations of the service provider and visitor of the website and the user who makes the purchase (hereinafter: the customer).


Monterosso Ltd.
Poljska pot 4
1000 Ljubljana

Tax number: SI38562723
Registration number: 6898947000

Legal representatives: Davor Dubokovič and Uroš Gorjanc, directors
VAT payer: YES
IBAN SI56 0292 4026 1799 696 (T) NLB plc.
IBAN SI56 3000 0001 5178 402 (T) Sberbank plc.
Competent authority for registration: District Court in Ljubljana


The service provider undertakes to make the following information available to the customer:
Company identity (name and registered office of the service provider),
Contact information that allows the user fast and effective communication with the service provider,
Essential characteristics of goods
Terms of product delivery (costs, method and delivery time),
Clearly and unambiguously marked prices and clearly stated information whether they already include taxes and shipping costs,
Payment methods available
Time validity of the offer.


When registering at the visitor gets a username that is the same as their email address and password. The username and password of the user are directly related to the entered data. By registering, the visitor becomes a user and acquires the right to purchase and at the same time agrees with the content of the terms and conditions.


When the service provider receives the order sent by the customer, the customer acknowledges receipt of the order. This confirmation does not guarantee that the goods are in stock and that the shipment of goods has started, but it is only a notification to the customer that the service provider has received the order and that the procedure of checking the availability of goods has begun. After checking availability, the service provider delivers the goods. The sales contract between the service provider and the customer is concluded at the moment when the service provider sends the order confirmation.


All prices on the website are listed in EUR, VAT is also highlighted.
A reduced price is a reduced regular price that is valid for a definite or indefinite period of time and is linked to a regular or special offer or prior arrangements.
All prices listed on are product prices and do not include shipping costs. The price shown at the end of an individual order consists of the cost of purchasing the goods, the cost of delivery and the possible cost of payment. The service provider reserves the right to change prices without prior notice. The valid price is the one announced at the time of placing the order.
All prices are valid only for electronic ordering of products through the online store.

Due to the nature of the business, the service provider seeks to change and update product information quickly and frequently. Despite efforts to provide up-to-date and accurate information in the online store, the information in the description may be inaccurate. In this case, or in the event that the data changes during the processing of the order, the service provider will provide the customer with access to the purchase, or offer the best possible solution.

Product images are symbolic and do not have to fully reflect the actual condition of the product.




Payment for goods in the online store is possible in the following ways:
Payment by pro forma invoice. The customer receives a pro forma invoice at the specified email address. We send the shipment after receiving the payment.
Payment via PayPal secure payment system and payment cards listed on the website.
If previously agreed, payment may be delayed.
We deliver the ordered goods with our own logistics service or with other delivery services/contractual partners.
You can also pick up the ordered goods in person at the company’s headquarters (Poljska pot 4, 1000 Ljubljana).

For delivery of goods in Slovenia, the delivery cost is € 4.90 + VAT. For orders with a total value of € 49.00 – including VAT, delivery is free. For deliveries outside Slovenia, we will compare the prices of at least two delivery service providers and choose the cheapest one, and charge the buyer the cost.
The delivery time of the ordered goods is in principle 2-3 working days, in exceptional cases it can be up to 10 working days. If the goods are not in stock, the service provider notifies the customer and agrees with the customer on the delivery time.
In cases where the offeror delivers the ordered products on time, the service provider is not responsible for the due date of delivery of the contractual partner.

The delivery service is responsible for the loss or damage of the shipment. In case of damage or loss of the shipment, the service provider will send a new one, immediately after the notification.


In accordance with the Consumer Protection Act (CPA), the customer has the right to notify the service provider within 15 days of receipt of the goods to cancel the order. You can return the goods on the basis of a return notification to the e-mail address

The goods must be returned to the service provider no later than 30 days from the notification of withdrawal from the contract (purchase).

The consumer must return the goods undamaged, originally packaged and in unchanged quantity to the company Monterosso Ltd. to the address Poljska pot 4, 1000 Ljubljana. The cost of returning the goods is paid by the consumer.

If you cancel the order, after receiving the goods and checking that the goods are undamaged and in the same quantity, we will refund all payments made. Refunds will be made as soon as possible, but no later than 15 days after receipt of the notice of cancellation and return of goods.
When returning the goods, the buyer should enclose the invoice for the goods, personal data and the transaction account to which the purchase amount will be returned.


The online store reserves the right to refuse an order that it determines cannot be executed under the stated conditions and the information at its disposal.


We strive to satisfy our customers, so we will replace the goods, in case you receive goods that do not meet your wishes or needs, with another, or return the money at your request. Undamaged and unused goods in the original packaging can be returned within 15 days of purchase to the address: Monterosso Ltd., Poljska pot 4, 1000 Ljubljana, and we will return the purchase amount. The return option is not valid if the original packaging or goods were used.

In the event that the package in which the customer received the ordered goods is physically damaged, part of the order is missing or shows signs of opening, the customer must report the complaint to the courier or delivery company that delivered the goods and notify us. Together with our contractual partner, we will make sure that the complaint is resolved as soon as possible.


The service provider shall provide appropriate technological means and security and protection systems that provide adequate protection against data loss or misuse.


The service provider Monterosso Ltd. undertakes to permanently protect all personal data in accordance with the provisions of the Personal Data Protection Act. All data obtained through the website will be used exclusively for the purpose of fulfilling and delivering the order, as well as sending offers, information material, invoices and other documentation. User data will not be passed on to a third party.
We need your information for a smooth order execution process and any order notifications.

To purchase in the online store, we need the following information that the system requires from you:

  • Name
  • Surname
  • * Company (if it is a legal entity), tax number and all other mandatory information prescribed by applicable law
  • Phone
  • Birthday (to surprise customers)
  • E-mail address
  • Address
  • Place of residence
  • Zip code

The online store system may automatically collect other information about your computer hardware and software. Such as IP address, browser type, domain names, access times and addresses of websites you have visited in our online store. The service provider uses this data exclusively for the calculation of general statistics on the use of the online store and optimization. By using the online store, the user agrees with the above.


The service provider seeks to establish an effective system for resolving complaints and resolving potential disputes. The service provider complies with applicable laws in the field of consumer protection.
The user (consumer) can file a complaint to the e-mail address The complaint procedure is confidential.

Online store reserves the right to change the General Terms and Conditions at any time or without prior notice. Last change: 04/30/2020
We wish you a pleasant and affordable purchase in our online store.

Monterosso Ltd.


The sale and delivery of wine or other alcoholic beverages may only be made to persons over 18 years of age. Therefore, the buyer must be of legal age at the time of placing the order. Otherwise, the service provider withdraws from the contract. By accepting the General Terms and Conditions, the buyer/user confirms that they are older than 18. The Ministry of Health warns: excessive alcohol consumption is harmful to health.

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